Helmandi Roshan Co. SP (hereinafter referred to as “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and disclose your personal information when you visit our website, use our products and services, or interact with us in any other way.
What information do we collect?
We may collect the following types of information from you:
- Personal information: This includes your name, email address, phone number, address, and any other information that you voluntarily provide to us when you register, make a purchase, request a quote, contact us, or participate in our surveys, promotions, or events.
- Technical information: This includes your IP address, browser type, device type, operating system, and other information that we automatically collect when you access our website or use our products and services. We may use cookies, web beacons, and other similar technologies to collect this information.
- Usage information: This includes information about how you use our website, products, and services, such as the pages you visit, the features you use, the time and duration of your sessions, and the links you click on.
- Location information: This includes information about your approximate geographic location, such as your country, city, or region, that we may derive from your IP address or other sources.
How do we use your information?
We may use your information for the following purposes:
- To provide you with our website, products, and services, and to fulfill your orders, requests, and inquiries.
- To communicate with you about our website, products, and services, and to send you newsletters, updates, offers, and other marketing materials that may be of interest to you, with your consent or as permitted by law.
- To improve and personalize our website, products, and services, and to develop new features, functionalities, and innovations.
- To analyse and measure our website, products, and services, and to understand how they are used and accessed by our customers and visitors.
- To maintain and protect the security, integrity, and functionality of our website, products, and services, and to prevent and detect fraud, abuse, and illegal activities.
- To comply with our legal obligations, enforce our terms and conditions, and protect our rights, property, and interests.
How do we share your information?
We do not share your information with any individual or third party without your permission, except in the following cases:
- With our affiliates, subsidiaries, and partners, who help us provide, improve, and market our website, products, and services, and who are bound by this privacy policy or equivalent privacy standards.
- With our service providers, contractors, and vendors, who perform functions on our behalf, such as hosting, storage, payment processing, analytics, email delivery, and customer support, and who are bound by contractual obligations to protect your information.
- With law enforcement, regulators, courts, or other authorities, when we are required or permitted to do so by law, or when we believe that such disclosure is necessary to protect our rights, property, and interests, or the rights, property, and interests of others.
- With other parties, with your consent or as directed by you, such as when you share your information through social media platforms, or when you participate in our surveys, promotions, or events.
How do we protect your information?
We take reasonable and appropriate measures to protect your information from unauthorized access, use, disclosure, alteration, and destruction. We use encryption, firewalls, access controls, and other technical and organizational safeguards to secure your information. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
How long do we keep your information?
We keep your information for as long as necessary to fulfill the purposes for which we collected it, or as required or permitted by law. We may retain some of your information for longer periods for archival, backup, or audit purposes, or to comply with our legal obligations, enforce our terms and conditions, and protect our rights, property, and interests.
What are your choices and rights?
You have the following choices and rights regarding your information:
- You can opt out of receiving marketing communications from us at any time by following the unsubscribe link or instructions in our emails, or by contacting us at the address below.
- You can access, review, update, correct, or delete your personal information by contacting us at the address below. We may ask you to verify your identity before fulfilling your request.
- You can object to or restrict our processing of your personal information, or request a copy of your personal information in a portable format, by contacting us at the address below. We may ask you to verify your identity and provide a valid reason for your request.
- You can withdraw your consent to our processing of your personal information at any time by contacting us at the address below. This will not affect the lawfulness of our processing before your withdrawal.
- You can lodge a complaint with the relevant data protection authority if you believe that we have violated your privacy rights or applicable laws.
How do we update this privacy policy?
We may update this privacy policy from time to time to reflect changes in our website, products, and services, or in the applicable laws and regulations. We will notify you of any material changes by posting the updated version on our website, and by sending you an email or other notification, as required or permitted by law. Your continued use of our website, products, and services after the effective date of the updated privacy policy will constitute your acceptance of the changes.
How do you contact us?
If you have any questions, comments, or concerns about this privacy policy or our privacy practices, please contact us at our Geo address or contact information provided in our website.